Experience the benefits of increased security and peace of mind when your business is covered by a Service Plan and Preventive Maintenance Program.
Setting the Standard in Security System Maintenance
At Sreshta Informatics , service excellence is embedded within our DNA. It’s how we’ve built one of the most expansive service and maintenance organizations in the industry. Our expansive network of highly trained personnel forms the backbone of our capabilities, empowering us to deliver the rapid response you require, wherever your business locations may be.
Enhance Your System
Delivering Service Excellence for Your Business Security
As a professional security manager, there’s one familiar task that features regularly on your to-do list: “Service security system.” It’s one of the most important responsibilities you need to fulfil to help maintain the safety and security of your organization.
Security system failures and business disruption are some of the top risks you face by not maintaining your electronic security systems to a high standard. Thankfully, these can be proactively prevented by choosing Sreshta Informatics for preventative commercial security systems maintenance, service response, and repair.
Our commercial security maintenance solutions are designed to protect businesses of all sizes, ensuring optimal performance and compliance to help keep your systems working longer and more efficiently.
It All Connects Back to Our Purpose: To Help Make Your World a Safer Place
This is fundamental to how we serve your business – working as your trusted advisor, taking pride in keeping your people, property, and assets safe, and delivering security system services with excellence over a long-term partnership.
Powered By Global Service Delivery Capacity
Our global network of 5,000+ technicians across 40+ countries ensures expert support is always nearby—enabling fast, reliable delivery of global security services wherever you operate.
National Presence
We deliver security system maintenance services to clients across the whole of North America, offering a centralized approach to operational excellence that drives consistency and efficiency across our field service network.
Local Expertise
Dedicated Service Technicians
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Local Service Branches
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Regional Service Areas
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Centralized Service Routing Platform
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Driven By Performance & Client Satisfaction
Key Service Enablers
We’re not just a security system service provider; we’re your partner in business success, ensuring that your integrated security systems and services work as intended, whenever and wherever you need them. This is achieved through a range of key service enablers, each designed to ensure seamless communication, efficient service delivery, and skilful deployment:
- 24-Hour Client Response Center
- Online Service Request Portal: Sreshta Info
- Centralized Call Management Platform
- Workforce skill set and capacity planning
- Advanced routing technology
- Robust network of distribution and manufacturing partners
Key Service Metrics
Our commitment to transparency and accountability is also reflected in our key service metrics, which provide insights into our service performance, and shared with clients as part of regular account management updates:
- Response Time
- First Time Fix (FTF)
- Call Aging
- Repeat Calls
- Average Speed of Answer (ASA)
- Longest Call Wait Time (LCW)
Committed to Training and Certification
At the heart of our commitment to exceptional electronic security service lies a devoted team of Sreshta Informatics associates who are not just employees, but trained, certified, and empowered professionals.
These individuals are the bedrock of our service excellence, ensuring that every client interaction and solution is backed by the highest level of knowledge and proficiency.
With a strong emphasis on training and certification, our associates undergo precise preparation to meet the ever-evolving demands of the security landscape. Their expertise is more than a result of education; it’s a commitment to continual improvement and staying at the forefront of industry advancements.
Our Training & Certifications
Performance assessments and certification tracking to ensure comprehension and skill mastery
Annual training goals per associate
State-of-art learning center - Securitas Technology University
Dedicated training specialists
Leadership Development Program
Technician Certification Program
Associate Advisory Council
- 3xLogic
- ADI Academy
- AMAG
- ASSA ABLOY
- American Dynamics
- Avigilon
- Axis Communications
- Bosch
- Brivo
- Cisco
- DMP
- Eagle Eye
- Genetec
- Lenel
- Open Eye
- March Networks
- Resideo
- Software House
- Verint
Technician Certification Program
Our Technician Certification Program leads the industry in fostering technical skill and service excellence through three certification levels for Sreshta Informatics field technicians: Certified, Master Certified, and Elite Certified.
- Ensures our field teams have the key competencies needed for installing and servicing a comprehensive range of strategic solutions and product lines
- Increases technical knowledge and field expertise
- Advances technicians’ professional growth
- Delivers consistency in service and technician performance for clients
The program helps progress our field organization’s technical expertise and rewards technicians as they master advanced skills and grow with industry experience.
As a result, we consistently record technician retention rates of over 90%.
Services
Comprehensive Commercial Security Maintenance
Service Plans
Enjoy the reassuring benefits of subscribing to a Sreshta Informatics Service Plan, with a range of packages to suit all budgets and business needs.
Preventative Maintenance
Prevent potential faults and preserve performance with a Preventative Maintenance Program, essential to prolonging the life of your security system.
Fire Alarm Testing & Inspections
Demonstrate fire alarm system dependability and compliance with a scheduled fire alarm inspection and testing of critical fire and life safety equipment.
Key Benefits
Advantages of Service Plans & Security System Maintenance Contracts
Dedicated Service Partner
Gives you access to our experienced service team, committed to putting your mind at ease while keeping your security systems working to optimum levels.
Rapid Response
Signing up to a Sreshta Informatics Service Plan ensures you receive a faster response to service calls, with priority over non-contracted clients.
Increased Uptime
Preventative security maintenance supports increased system uptime, so your business stays safe, secure, and continually protected.
Easy Budgeting
Service Plans and preventative business security maintenance contracts help shield your organization from the rising costs of equipment and labor, with fixed costs for simple budgeting.
Complete Cover
Taking out a Service Plan safeguards your entire system, offering increased value vs manufacturer warranties, which only cover specific parts for a limited time.
Greater Peace of Mind
Have confidence in knowing your organization is partnered with a specialized security and maintenance provider, ready to respond whenever you need us.
Why Sreshta Informatics?
Experts in Intrusion Systems
Right People, Right Skills, Right Time
Sreshta Informatics customized service dispatch program dispatches field personnel based on pre-determined criteria that best allocates and matches resources with skillset, routes, and familiarity. Reduces service wait-times by assigning the closest Technician with the right skillsets and technical competencies Automated system analytics and artificial intelligence (AI) have inherent learning capabilities that optimize service delivery Tied into our SOC Type 2-Certified network Integration via API to your facilities management software Data-driven technician staffing levels for service delivery
Our Focus on Delivering Operational Excellence
Every Service Technician is equipped with a handheld device that optimizes service and maintenance calls, provides a thorough history of activity at any client site, and more. Shows history of a client's site security activity Integrated with intelligent field service platform Tracks length of service and properly allocates resources Utilizes artificial intelligence (AI) to route technicians based on skillset, distance, etc. Houses a database of technician's qualifications Daily reporting and tracking capabilities
Securitas Technology's Skilled Technicians
Every Service Technician is equipped with a handheld device that optimizes service and maintenance calls, provides a thorough history of activity at any client site, and more. Shows history of a client's site security activity Integrated with intelligent field service platform Tracks length of service and properly allocates resources Utilizes artificial intelligence (AI) to route technicians based on skillset, distance, etc. Houses a database of technician's qualifications Daily reporting and tracking capabilities
Securitas Technology's Skilled Technicians
Our security experts are experienced and certified, and will work with you to design, install, service and monitor effective intrusion systems to meet your needs, on-time and on-budget. Protect your security investments and reduce downtime with a plan that includes regularly scheduled preventative maintenance and service.
Our Solutions
Tailored Retail Store Security Solutions
EAS: Electronic Article Surveillance
Electronic article surveillance solutions for reducing theft, tracking inventory & improving the customer experience.
Shrinkage Control & Retail Loss Prevention
Prevent business loss due to internal theft and retail shrinkage with retail loss prevention systems. Loss prevention in retail requires a comprehensive approach, combining technology, employee training, and strategic monitoring to ensure a secure environment for both staff and customers.
AI Cloud Video Surveillance
Camera-to-cloud video powered by natural-language GenAI
Talk to Us About Security System Service & Maintenance Tailored to Your Business
Speak with a Sreshta Informatics expert today.