Operational Excellence in Electronic Security
Delivering you excellence in electronic security systems
Our Unwavering Focus on Your Business
Every day, we set out to deliver operational excellence to you as your trusted security technology partner.
Whether recommending customized electronic security solutions for your business or responding to an urgent service call, we know that quality, consistency, and efficiency in our delivery will make the difference for you.
Below, you can learn more about how our commitment to operational excellence is reflected in close client engagement, our centralized, programmatic approach, the advanced capabilities of our Engineering Centers of Excellence, and our five client touchpoints.
CLIENT ENGAGEMENT
Creating a Powerful, Lasting Partnership
Our journey to excellence begins with a holistic understanding of your organization and the specific security and safety challenges you face.
Starting with a comprehensive security system evaluation and continued with personalized account management, we’ll work together with you to chart a course that aligns with your unique, long-term security needs.
HOW WE DELIVER OPERATIONAL EXCELLENCE
Quality Service, Monitoring, and Ongoing Client Support for Your Business
We believe that a robust security system is not just about individual components, but the seamless integration of technology and services - whether you want to protect just one site, or thousands.
Leveraging standardized processes and localized support, our centralized, programmatic approach will help ensure that your electronic security systems operate consistently, efficiently, and reliably, regardless of the scale or complexity of your enterprise.
As your trusted advisor and specialist security organization, we work collaboratively with you and your wider team to ensure total alignment on all aspects of our service provision. With this, you can expect:
A single point of contact for account management
Mutually agreed security objectives
Comprehensive security system evaluation
Develop budgeting and project estimating
Technology innovations and road mapping
Preparation and pre-planning are key to maximizing efficiency and to reduced cost throughout your security program. Before initiating any on-site work, we’ll ensure the following actions are undertaken:
Technology and site assessment
Application and pre-fabrication planning
Schedule and resource validation
Bringing together all project stakeholders, our comprehensive program management model helps ensure smooth supervision of your security program from start to finish.
Define and develop program delivery model
Determine resource requirements
Monitor project delivery performance
Create, review, and distribute performance metrics
This part of our process focuses on the efficient implementation of your electronic security services, to ensure everything is completed to your full satisfaction.
Review requirements and communicate status
Order parts and schedule resources
Equipment installation and programming
Client training and final approval
Ongoing service quality monitoring and client service support
Just as your needs will continually change and evolve, our commitment to providing ongoing, real time support ties everything together into a strong, continuous partnership. Don’t just think of us as your security company. Think of us as your committed partner and trusted security technology advisor.
ENGINEERING CENTERS OF EXCELLENCE
Where Excellence in Security Engineering Comes to Life
Driving our centralized, programmatic approach is our Engineering Centers of Excellence (CoE), where security projects are designed, engineered, tested,
and commissioned to the highest of industry standards and your unique needs.
Standardization, consistency, and integration are the guiding principles of our CoEs, where people, knowledge, and technology combine to deliver optimized installations and harmonized performance – from robust intrusion detection to the latest video surveillance systems and access control systems.
Optimizing Performance Across Five Key Client Touchpoints
As a client-centric security technology company, we believe a successful partnership with you will result from providing a positive client experience, fixed on meeting the highest standards.
Trust is earned. That’s why we measure our performance against the following five client touchpoints relevant to the electronic security industry:
- Account Management
- Installation
- Service and Maintenance
- Monitoring
- Billing
Client Program Charter
How we execute against these five touchpoints for your security program is detailed within a custom Client Program Charter for your business – a dynamic document that defines the mutually agreed guiding principles and performance expectation against Key Performance Indicators (KPIs).
Your Security is Our Focus. Excellence is Our Drive.
Speak with a Sreshta Informatics security expert today.